General terms and conditions of sale of products online to individual consumers and professionals
Preamble
These general terms and conditions of sale apply to all sales concluded on the website
Champagne Lizeux-Pereira
The website https://champagne-lizeux-pereira.fr/ is a service of:
• The company EARL Lizeux-Pereira
• located at 1 rue de Trigny, 51220 Pouillon, France
• Website URL: https://champagne-lizeux-pereira.fr/
• e-mail: contact@champagne-lizeux-pereira.fr
• Telephone number: 0628798635
The Champagne Lizeux-Pereira website sells the following products:
Champagne, liqueur wine and accessories
The customer declares having read and accepted the general terms and conditions of sale prior to the
Placing your order. Order confirmation therefore constitutes acceptance of the general terms and conditions of sale.
Article 1 – Principles
These terms and conditions constitute the entire agreement between the parties. In this respect, the buyer is
deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other terms and conditions, and in particular
those applicable to sales in stores or through other distribution channels and
marketing.
They are accessible on the Champagne Lizeux-Pereira website and will prevail, where applicable, over any other
another version or any other contradictory document.
The seller and the buyer agree that these terms and conditions exclusively govern their relationship.
The seller reserves the right to modify these terms and conditions from time to time. They will be applicable from
their online publication.
If any condition of sale is found to be lacking, it will be considered to be governed by the practices in force in the
distance selling sector whose companies are headquartered in France.
These general terms and conditions of sale are valid until March 1, 2033
Article 2 – Content
These general terms and conditions are intended to define the rights and obligations of the parties within the framework of
the online sale of goods offered by the seller to the buyer, via the website
Champagne Lizeux-Pereira.
These conditions only apply to purchases made on the Champagne Lizeux-Pereira website and
Deliveries are made exclusively within mainland France or Corsica. For deliveries to French overseas departments and territories or abroad, please contact us
to send a message to the following email address: contact@champagne-lizeux-pereira.ir
These purchases concern the following products: champagne, fortified wine and accessories
Article 3 – Pre-contractual information
The buyer acknowledges having received, prior to placing their order and concluding the
contract, in a legible and understandable manner, of these general terms and conditions of sale and all the
information listed in article L. 221-5 of the consumer code.
The following information is provided to the buyer in a clear and understandable manner:
– the essential characteristics of the property;
– the price of the item and/or the method of calculating the price:
– where applicable, all additional transport, delivery or postage costs and all other costs
potential liabilities;
– in the absence of immediate performance of the contract, the date or period within which the seller undertakes to deliver the goods,
regardless of its price;
– information relating to the identity of the seller, their postal, telephone and electronic contact details, and to
its activities, those relating to legal guarantees, the functionalities of digital content and, where applicable, to
its interoperability, the existence and implementation methods of guarantees and other contractual conditions.
Article 4 – The order
The buyer has the option of placing their order online, from the online catalog and by means of the
form included therein, for any product, within the limits of available stocks.
The buyer will be informed of any unavailability of the product or item ordered.
For the order to be validated, the buyer must accept these terms and conditions by clicking in the designated area
general conditions. He will also have to choose the delivery address and method, and finally confirm the payment method.
The sale will be considered final:
– after the seller sends the buyer confirmation of acceptance of the order by mail
electronic;
– and after the seller has received full payment.
All orders constitute acceptance of the prices and descriptions of the products available for sale
Any dispute on this point will be addressed within the framework of a possible exchange and the guarantees below
mentioned.
In certain cases, particularly non-payment, an incorrect address, or another problem with the buyer's account,
The seller reserves the right to block the buyer's order until the problem is resolved.
For any questions regarding order tracking, the buyer can call the following telephone number
0628798635 (cost of a local call), on the following days and times: Monday to Saturday, from 9am to 7pm or
Send an email to the seller at the following email address: contact@champagne-lizeux-pereira.fr
Article 5 – Electronic Signature
Providing the buyer's bank card number online and the final validation of the order will constitute
Proof of buyer agreement:
payment of sums due under the purchase order;
signature and express acceptance of all transactions carried out.
In the event of fraudulent use of the bank card, the buyer is asked, as soon as this use is detected, to
Contact the seller at the following telephone number: 0628798635
Article 6 – Order Confirmation
The seller provides the buyer with an order confirmation via email.
Article 7 - Proof of Transaction
The computerized records, stored in the seller's computer systems under conditions
reasonable security measures will be considered as evidence of communications, orders, and
Payments made between the parties. Purchase orders and invoices are archived on a..
reliable and durable support that can be produced as evidence.
Article 8 – Product Information
The products governed by these terms and conditions are those listed on the seller's website and
which are listed as sold and shipped by the seller. They are offered subject to availability.
The products are described and presented as accurately as possible. However, if any errors or omissions have occurred in this presentation, the seller cannot be held liable.
Product photographs are not contractual.
Article 9 – Price
The seller reserves the right to change its prices at any time but agrees to apply the current rates
indicated at the time of ordering, subject to availability on that date.
Prices are shown in euros. They do not include delivery charges, which are billed separately
indicated before order confirmation. Prices include VAT applicable on the day of the
order and any change in the applicable VAT rate will be automatically reflected in the price of the products
the online store.
If one or more taxes or contributions, particularly environmental ones, were to be created or modified, in
Whether it's an increase or a decrease, this change could be reflected in the selling price of the products.
Article 10 – Payment Method
This is a binding order, meaning that placing the order implies a
buyer's payment.
To pay for their order, the buyer has the option of using all the payment methods available to them
available as provided by the seller and listed on the seller's website. The buyer guarantees to the seller that they have the
authorizations possibly required to use the payment method chosen by him, when validating the
order form. The seller reserves the right to suspend all order processing and delivery
In the event of a refusal of payment authorization by the officially accredited banking institutions or in the event of non-payment, the seller reserves the right to refuse to make a delivery or
to honor an order from a buyer who has not fully or partially paid for
previous order or with which a payment dispute is being processed.
Payment of the price is due in full on the day of the order, according to the following terms:
– bank card
– PayPal
- payment
Article 11 – Product Availability – Refund – Resolution
Except in cases of force majeure or during periods when the online store is closed, which will be clearly
As announced on the website's homepage, shipping times will be, subject to stock availability, those
indicated below. Shipping times begin from the date the order is registered
as indicated on the order confirmation email.
For deliveries in Metropolitan France and Corsica, the delivery time is 3 to 7 days from the following day
The buyer placed their order, according to the following terms: via DPD. The latest delivery time will be
30 working days after the conclusion of the contract.
For deliveries to French overseas departments and territories (DOM-TOM) or other countries, the delivery arrangements will be specified to the buyer at
Case by case.
In the event of failure to meet the agreed delivery date or deadline, the buyer must, before terminating the contract,
order the seller to carry it out within a reasonable additional period.
If the contract is not performed by the expiry of this new deadline, the buyer may freely terminate it. The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or by a
written on another durable medium.
The contract will be considered terminated upon receipt by the seller of the letter or written notice informing them of this
resolution, unless the professional has carried out the action in the meantime.
The buyer may, however, immediately terminate the contract if the dates or deadlines mentioned above constitute
For him, it was an essential condition of the contract.
In this case, when the contract is terminated, the seller is required to reimburse the buyer for all sums paid
paid, at the latest within 14 days following the date on which the contract was terminated.
In the event that the ordered product is unavailable, the buyer will be informed as soon as possible and will have the option
to cancel their order. The buyer will then have the option of requesting either a refund of the sums paid
within 14 days at the latest of their payment, i.e. the exchange of the product.
Article 12 – Delivery Terms
Delivery is defined as the transfer to the consumer of physical possession or control of the goods. Products
Orders are delivered according to the terms and time frame specified above.
The products are delivered to the address indicated by the buyer on the order form; the buyer must ensure their
Accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped
at the buyer's expense. The buyer may, upon request, have an invoice sent to the billing address and
no to the delivery address, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which
will allow you to collect the package at the location and time indicated.
If, upon delivery, the original packaging is damaged, torn, or open, the buyer must check the condition of the items. If they are damaged, the buyer must refuse the package and note this on the delivery slip
delivery slip (package refused because it was open or damaged).
The buyer must indicate on the delivery note, in the form of handwritten reservations accompanied by his/her
Signature of any anomaly concerning the delivery (damage, missing product compared to the delivery note, package)
damaged, broken products…).
This verification is considered to be completed once the buyer, or a person authorized by them, has
signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered mail no later than [date]
two working days following receipt of the item(s) and send a copy of this letter by fax or
a simple letter to the seller at the address indicated in the legal notices of the site.
If the products need to be returned to the seller, a return request must be submitted to the
The seller must be notified within 14 days of delivery. Any claim made after this period will not be considered
accepted. Product returns will only be accepted for products in their original condition (packaging,
accessories, instructions…).
Article 13 – Delivery Errors
The buyer must notify the seller on the day of delivery or at the latest on the first working day
Following delivery, any claim of delivery error and/or non-conformity of the products in kind or in
quality compared to the specifications on the order form. Any claim made beyond this
The deadline will be rejected.
The claim may be made, at the buyer's discretion:
by phone at the following number: 0628798635
– by email to the following address: contact@champagne-lizeux-pereira.fr
Any claim not made in accordance with the rules defined above and within the specified time limits will not be considered
in account and will release the seller from all liability towards the buyer.
Upon receipt of the claim, the seller will assign an exchange number to the product(s) concerned and the
will communicate with the buyer by email. A product exchange can only take place after the reference number has been assigned
exchange.
In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to
seller in its entirety and in its original packaging, via Colissimo Registered Mail, to the following address:
1 rue de Trigny, 51220 Pouillon
Return shipping costs are the responsibility of the seller.
Article 14 – Product Warranty
14-1 Legal guarantee of conformity
The seller guarantees that the goods sold conform to the contract, allowing the buyer to make a claim
request under the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the Code of
consumption.
In the event of implementation of the legal guarantee of conformity, it is reminded that:
The buyer has a period of 2 years from the delivery of the goods to take action
– the buyer may choose between repair or replacement of the goods, subject to cost conditions
provided for by article L. 217-17 of the consumer code;
The buyer does not have to provide proof of non-conformity of the goods during the 24 months in the case of new goods (12 months in the case of used goods), following delivery of the goods.
14-2 Legal guarantee against hidden defects
In accordance with Articles 1641 et seq. of the Civil Code, the seller is liable for hidden defects that may affect
the property sold. It will be up to the buyer to prove that the defects existed at the time of sale and are of a nature
to render the goods unfit for their intended use. This guarantee must be invoked within a period of
two years from the discovery of the vice.
The buyer may choose between rescinding the sale or obtaining a price reduction in accordance with Article 1644 of the
civil code.
Article 15 – Right of withdrawal
Application of the right of withdrawal
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from
from the date of delivery of his order, to return any item that does not suit him and request an exchange or
The refund without penalty, except for the return shipping costs which remain the responsibility of the buyer.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to allow for their
re-marketing in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete products will not be accepted for return.
The right of withdrawal can be exercised online, using the withdrawal form available by email. In this case, an acknowledgement of receipt on a durable medium will be immediately sent to
The buyer. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the intention to withdraw
If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) will be refunded
purchased and delivery costs are refunded.
Return shipping costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be processed within 24 hours, and at
later, within 14 days of the seller's receipt of the products returned by the buyer
under the conditions set out above.
Exceptions
According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following contracts:
– the supply of goods whose price depends on fluctuations in the financial market beyond the control of
professional and likely to occur during the withdrawal period:
– the supply of goods made to the consumer's specifications or clearly personalized:
– the supply of goods liable to deteriorate or expire rapidly:
supply of goods which have been unsealed by the consumer after delivery and which cannot be
returned for reasons of hygiene or health protection;
– the supply of goods which, after delivery, are, by their nature, inseparably mixed
along with other articles;
– the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value
agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the professional
of maintenance or repair work to be carried out urgently at the consumer's home and expressly
requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;
– the supply of audio or video recordings or computer software when they have been unsealed by the
consumer after delivery:
– the supply of a newspaper, periodical or magazine, except for subscription contracts to these
publications;
– the supply of digital content not supplied on a tangible medium, the performance of which began after
express prior agreement of the consumer and express waiver of their right of withdrawal.
Article 16 – Force majeure
Any circumstances beyond the control of the parties preventing performance under normal conditions
of their obligations are considered as causes of exemption from the obligations of the parties and entail
their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their
occurrence, as well as their disappearance.
Events of force majeure shall be considered as any irresistible event or circumstance beyond the control of the parties
unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by these
last, despite all reasonably possible efforts. Specifically, the following are considered cases of
force majeure or fortuitous events, in addition to those usually recognized by the jurisprudence of courts and tribunals
French: blockages of transport or supply routes, earthquakes, fires,
storms, floods, lightning, telecommunications network outages or network-specific difficulties
telecommunications external to clients.
The parties will consult to examine the impact of the event and agree on the conditions under which the performance of the contract will continue. If the force majeure event lasts for more than three months, the
These general terms and conditions may be terminated by the injured party.
Article 17 – Intellectual Property
The website content remains the property of the seller, who is the sole holder of the intellectual property rights to this
content.
Buyers agree not to make any use of this content; any reproduction, in whole or in part, of this
Content is strictly prohibited and may constitute an infringement offense.
Article 18 – Data Processing and Freedoms
The personal data provided by the buyer is necessary for processing their order and for
the preparation of invoices.
They may be communicated to the seller's partners responsible for execution, processing, and management
and order payment.
The buyer has a permanent right of access, modification, rectification and objection with regard to the
information concerning him/her. This right can be exercised under the conditions and according to the procedures defined on the website
Champagne Lizeux-Pereira
Article 19 - Partial Invalidation
If one or more provisions of these terms and conditions are held to be invalid or declared
such as pursuant to a law, regulation, or final decision of a competent court,
the other stipulations shall retain their full force and scope.
Article 20 – Non-waiver
The failure of one party to invoke a breach by the other party of any of the
The obligations referred to in these general terms and conditions shall not be interpreted for the future as a
waiver of the obligation in question.
Article 21 – Title
In case of any difficulty in interpretation between any of the headings appearing at the beginning of the clauses, and one
In the event of any of the clauses being invalid, the titles will be declared non-existent.
Article 22 – Language of the contract
These general terms and conditions of sale are written in French. In the event that they are
translated into one or more foreign languages, only the French text shall be considered authentic in case of dispute.
Article 23 – Mediation and dispute resolution
The buyer may resort to conventional mediation, in particular with the Mediation Commission of
consumption or with existing sectoral mediation bodies, or any alternative method of
Dispute resolution (conciliation, for example) in the event of a dispute. Names, contact details and address
The mediator's electronic documents are available on our website.
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has established a
Online Dispute Resolution platform, facilitating independent, out-of-court settlement of
online disputes between consumers and professionals in the European Union. This platform is accessible to
following link: https://webgate.ec.europa.eu/odr/.
Article 24 – Applicable Law
These terms and conditions are governed by French law. The competent court is the
judicial court.
This applies to both substantive and procedural rules. In the event of a dispute or claim,
The buyer will first contact the seller to seek an amicable solution.
Article 25 – Protection of personal data
Data collected
The personal data collected on this site are as follows:
– Account opening: When creating a user account, the following information is required: last name; first name; email address; phone number; postal address:
– Login: When a user logs in to the website, the site records, among other things, their name, surname,
connection, usage, location data and payment-related data;
– Profile: Using the services provided on the website allows you to complete a profile, which may include
an address and a telephone number
– Payment: For the purposes of payment for products and services offered on the website, the website records
financial data relating to the user's bank account or credit card;
– communication: when the website is used to communicate with other members, the data
user communications are subject to temporary storage;
– Cookies: Cookies are used when using the site. The user has the option to disable them
Cookies from your browser settings:
Use of personal data
The personal data collected from users is intended for the purpose of providing the services of the
website, their improvement, and the maintenance of a secure environment. More specifically, the uses are the
following:
– User access to and use of the website:
– management of website operation and optimization;
organization of the terms of use of the Payment Services;
Verification, identification, and authentication of data transmitted by the user:
– offering the user the possibility of communicating with other users of the website;
– implementation of user support;
– personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
– prevention and detection of fraud, malware (malicious software) and management of security incidents;
handling potential disputes with users;
sending commercial and advertising information, based on the user's preferences.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
When the user uses payment services, the website is in contact with companies for the implementation of these services
third-party banking and financial institutions with which it has entered into contracts;
– when the user publishes information accessible to the public in the website's free comment sections;
when the user authorizes a third-party website to access their data:
when the website uses service providers to provide user support, advertising, and payment services
Service providers have limited access to user data, within the scope of performing these services, and have an obligation
contractual to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
– if required by law, the website may transmit data to respond to claims filed against the website and
comply with administrative and judicial procedures;
– if the website is involved in a merger, acquisition, asset sale or insolvency proceedings, it may be
may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed,
before personal data is transferred to a third party.
Security and confidentiality
The website implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access
allowed. However, it should be noted that the internet is not a completely secure environment and the site
The web cannot guarantee the security of the transmission or storage of information on the internet.
Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights:
the following rights, which they can exercise by sending their request to the following address
contact@champagne-lizeux-pereira.fr
• The right of access: they can exercise their right of access to know their personal data
Regarding this. In this case, before implementing this right, the website may request proof of
'user identity in order to verify its accuracy.
• The right to rectification: if the personal data held by the website is inaccurate, they
They can request an update of the information.
• The right to data erasure: users can request the deletion of their data to
personal data, in accordance with applicable data protection laws.
• The right to restrict processing: users can request the website to limit the
processing of personal data in accordance with the conditions set out in the GDPR.
• The right to object to data processing: users can object to their data
are processed in accordance with the assumptions set out in the GDPR.
• The right to data portability: they can request that the website provide them with the personal data that it
are provided to transmit them to a new website.
Changes to this clause
The website reserves the right to make any changes to this clause relating to the protection of
personal data at any time. If any changes are made to this privacy policy
Regarding personal data, the website commits to publishing the new version on its site. The site
The website will also inform users of the change by email, within a minimum timeframe
15 days before the effective date. If the user does not agree with the terms of the new version of the
In accordance with the personal data protection clause, he has the option to delete his account.
Appendix:
Consumer Code
Article L. 217-4: "The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery."
of deliverance.
He is also responsible for defects in conformity resulting from packaging, assembly instructions or
the installation when it was his responsibility under the contract or was carried out under his supervision
Article L. 217-5: "The property conforms to the contract:
1° If it is suitable for the purpose usually expected of similar goods and, where applicable:
– if it corresponds to the description given by the seller and possesses the qualities that the seller presented to
the buyer in the form of a sample or model;
if it possesses the qualities that a buyer can legitimately expect, given the public statements made
by the seller, by the producer or by their representative, particularly in advertising or labelling;
2° Or if it possesses the characteristics defined by mutual agreement between the parties or is suitable for any purpose
a specific request made by the buyer, which the seller has made known and which the seller has accepted
Article L. 217-6: "The seller is not bound by the public declarations of the producer or his representative
if it is established that he did not know them and was not legitimately in a position to know them"
Article L. 217-7: "The defects of conformity which appear within a period of twenty-four months from the
The delivery of the goods is presumed to have taken place at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller can rebut this presumption if it is not
compatible with the nature of the goods or the alleged lack of conformity
Article L. 217-8: "The buyer is entitled to demand that the goods conform to the contract. However, he may not
contesting conformity by invoking a defect that he knew of or could not have been unaware of when he entered into the contract. It is a matter of
Similarly, when the defect originates from materials that he himself supplied.
Article L. 217-9: "In the event of a lack of conformity, the buyer chooses between repair and replacement of the
Okay. However, the seller may not proceed according to the buyer's choice if that choice entails a cost
manifestly disproportionate to the other option, taking into account the value of the asset or the importance
of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer
Article L. 217-10: "If repair and replacement of the goods are impossible, the buyer may return the goods
and receive a full refund or keep the item and receive a partial refund. The same option is available to him:
1° If the solution requested, proposed or agreed upon pursuant to Article L. 217-9 cannot be implemented
within one month of the buyer's claim; 2° Or if this solution cannot be implemented without
a major drawback for him, given the nature of the property and the intended use. The resolution of
However, the sale cannot be finalized if the non-conformity is minor
Article L. 217-11: The application of the provisions of Articles L. 217-9 and L. 217-10 shall take place without any cost to
the buyer. These same provisions do not preclude the awarding of damages.
Article L. 217-12: 'The action resulting from a lack of conformity is time-barred two years from the date of delivery of the goods.'
Article L. 217-13: "The provisions of this section do not deprive the buyer of the right to bring an action
resulting from latent defects as defined in Articles 1641 to 1649 of the Civil Code or any other action of
contractual or extra-contractual nature as recognized by law
Article L. 217-14: "The right of recourse may be exercised by the final seller against the sellers or
successive intermediaries and the producer of the tangible movable property, according to the principles of the civil code.
Article L. 217-15: "A commercial guarantee means any contractual commitment made by a professional to a consumer with a view to
refund of the purchase price, replacement or repair of the goods, or provision of any other service related to the goods,
in addition to its legal obligations to guarantee the conformity of the goods.
The commercial warranty is subject to a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope, as well as the name and
Your guarantor's address.
Furthermore, it clearly and precisely states that, regardless of the commercial warranty, the seller remains bound by the legal warranty of
conformity as referred to in Articles L. 217-4 to L. 217-12 and that relating to defects in the thing sold, under the conditions provided for in
Articles 1641 to 1648 and 2232 of the Civil Code.
The provisions of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code
are reproduced in full in the contract.
If these provisions are not complied with, the warranty remains valid. The buyer is entitled to invoke it
Article L. 217-16: *When the buyer requests the seller, during the course of the commercial warranty granted to them upon the purchase or repair of movable property, to carry out repairs covered by the warranty, any period of immobilization of at least seven days
This is in addition to the remaining warranty period.
This period begins from the date of the buyer's request for intervention or the date the goods are made available for
repair of the property in question, if this provision is subsequent to the request for intervention.
Civil Code
Article 1641: "The seller is bound by a warranty against hidden defects in the thing sold which render it
unfit for its intended use, or which so diminish its usefulness that the buyer would not have
acquired, or would have paid a lower price, if he had known them
Article 1648: "The action resulting from latent defects must be brought by the purchaser within a period of two
years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty
of forfeiture, within one year following the date on which the seller can be released from liability for defects or flaws
apparent conformity.